Analisa Usability Pada Aplikasi Identitas Kependudukan Digital Menggunakan Metode Usability Testing
Abstract
The digital population application is an application managed by the Directorate General of Population and Civil Registration under the Ministry of Home Affairs. This application serves to convert physical documents into digital format, making them accessible anywhere using smartphones. The existence of this digital population application is expected to facilitate the process of managing population documents. However, some users have expressed complaints about the digital population application, including interface issues and system problems. Based on these issues, a usability analysis is needed to assess effectiveness, efficiency, and customer satisfaction. The method used for the analysis is Usability Testing, which employs two techniques: performance measurement to assess effectiveness and efficiency, and Retrospective Think Aloud technique to evaluate customer satisfaction. Through Usability Testing, it has been found that the digital population application scored below the minimum value for the effectiveness aspect, while the efficiency aspect obtained a score that meets the standard. As for customer satisfaction, the results from the questionnaire indicate an optimal outcome.
Downloads
References
S. Susanti, “Kualitas Pelayanan Publik Bidang Administrasi Kependudukan Kecamatan Gamping,” Universitas Negeri Yogyakarta, 2014.
F. T. Yuniko and F. K. Putra, “PENERAPAN TEKNOLOGI INFORMASI WEB PROGRAMING UNTUK MENINGKATKAN PELAYANAN PUBLIK DALAM BIDANG KEBIJAKAN ADMINISTRASI KEPENDUDUKAN,” JOISIE Journal Of Information System And Informatics Engineering, vol. 1, no. 1, pp. 13–19, 2017.
I. W. Sudiarsa and I. G. B. Wiraditya, “ANALISIS USABILITY PADA APLIKASI PEDULI LINDUNGI SEBAGAI APLIKASI INFORMASI DAN TRACKING COVID-19 DENGAN HEURISTIC EVALUATION,” Journal of Information Technology and Computer Science (INTECOMS), vol. 3, no. 2, pp. 354–364, 2020.
D. A. Febrianti, S. H. Wijoyo, and H. M. Az-zahra, “Evaluasi Usability Web UniPin dengan Menggunakan Metode Usability Testing,” vol. 3, no. 11, pp. 10547–10555, 2019.
R. Firmansyah, “USABILITY TESTING DENGAN USE QUESTIONNAIRE PADA APLIKASI SIPOLIN PROVINSI JAWA BARAT,” JURNAL SWABUMI, vol. 6, no. 1, pp. 1–7, 2018.
I. G. B. B. Sadewa, D. G. H. Divayana, and I. M. A. Pradnyana, “PENGUJIAN USABILITY PADA APLIKASI E-SAKIP KABUPATEN BULELENG MENGGUNAKAN METODE USABILITY TESTING,” INSERT: Information System and Emerging Technology Journal, vol. 1, no. 2, pp. 76–87, 2020.
W. F. Senjaya, T. Witono, and N. Alkhala, “Perancangan dan Evaluasi Usability Aplikasi Pengelolaan Laboratorium Komputer,” Journal of Information Systems Engineering and Business Intelligence, vol. 3, no. 2, pp. 101–106, 2017.
I. A. H. N, P. I. Santoso, and R. Ferdiana, “Pengujian Usability Website Menggunakan System Usability Scale Website Usability Testing using System Usability Scale,” vol. 17, no. 1, pp. 31–38, 2015.
R. Rahmi, I. M. A. Pradnyana, M. Windu, and A. Kesiman, “USABILITY TESTING BERBASIS ISO 9241-11 PADA APLIKASI SALAK BALI ( STUDI KASUS : POLRES BULELENG ),” vol. 8, pp. 510–521, 2019.
B. Pudjoatmodjo and R. Wijaya, “TES KEGUNAAN ( USABILTY TESTING ) PADA APLIKASI KEPEGAWAIAN DENGAN MENGGUNAKAN SYSTEM USABILTY SCALE ( STUDI KASUS : DINAS PERTANIAN KABUPATEN BANDUNG ),” in Seminar Nasional Teknologi Informasi dan Multimedia 2016, 2016, pp. 37–42.
A. Ayuningtias and M. Q. Huda, “Evaluasi Usability User Interface dan User Experience Aplikasi SAKERNAS PANEL 2018 Badan Pusat Statistik Kota Tangerang Selatan,” Applied Information Systems and Management (AISM), vol. 2, no. 2, pp. 71–76, 2019.
I. W. P. Pratama, N. Komang, R. Mirayanti, I. P. E. Sudarsana, A. G. Cahaya, and Widiyanto, “Exploring Two Methods of Usability Testing : System Usability Scale And Retrospective Think-Aloud,” JAVOK: Jurnal Akademisi Vokasi, vol. 2, no. 1, pp. 33–43, 2023.
M. Ariansidi, I. M. Candiasa, and I. M. G. Sunarya, “Analisis Usability Pada Sistem Informasi LAPORBUP Menggunakan Performance Measurement , Retrospective Think Aloud dan User Experience Questionnaire,” KLIK: Kajian Ilmiah Informatika dan Komputer, vol. 3, no. 6, pp. 754–764, 2023.
G. Ayu, P. Achintya, P. Gede, R. Dantes, and P. D. Gede, “Usability Testing On Inventory Application Using Performance Measurement , Retrospective Think Aloud , And System Usability Scale Technique,” Journal of Computer Networks , Architecture and High Performance Computing, vol. 5, no. 1, pp. 336–346, 2023.
E. Saputra, Z. Mazalisa, and R. Andryani, “USABILITY TESTING UNTUK MENGUKUR PENGGUNAAN WEBSITE INSPEKTORAT KOTA PALEMBANG,” Jurnal Teknik Informatika, no. 12, 2014.
Copyright (c) 2023 Siti Ernawati, Septi Rahayu
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.
